| CallPowerTM is a comprehensive Call Centre System built on the Domino platform and specifically designed for handling customer Complaints, Suggestions, and Questions etc. This is backed up with an extremely powerful method to manage and make good use of the knowledge of previous calls through its unique method of pulling knowledge relational to the current issue directly into the call report document. This creates a speedier method of problem solving and greatly reduced need for call escalation.
The application can be used to support many aspects of Call Centre work and keep a history of all previous calls such as personal information of each caller; address, telephone number etc. This function can initiate good impression of your service in caller/customer’s mind at the best. |
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| :: Main Features :: |
- Graphical user interface
- Fast information retrieval
- Language switching ability <Bi-lingual>
- Job approval process
- Full client server application
- Full upgrade capability
- Quick logging of calls into the Call Center
- Automation escalation flow
- Quick problem solving through the unique Knowledge Base utilization feature
- Call Information Security
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